HERITAGE SIGNWORKS
Terms and Conditions of Sale and Services

Effective Date: July 12, 2026

These Terms and Conditions govern quotations, sales, design services, manufacturing, installation, and other products and services provided by Heritage Signworks (the “Company”). By requesting a quotation, approving artwork, paying a deposit, placing an order, accepting delivery of goods or services, or otherwise proceeding with the transaction, the Customer agrees to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

• Company means Heritage Signworks.
• Customer means the individual, business, organization, or representative placing an order.
• Products includes all signs, decals, printed materials, banners, promotional products, displays, installations, and related items.
• Services includes graphic design, consultation, production, installation, artwork preparation, repairs, and project management.
• Business Day means a day other than a Saturday, Sunday, or statutory holiday in British Columbia.

2. Order of Precedence

If there is a conflict between these Terms and Conditions and any quotation, work order, invoice, design services agreement, artwork approval, or other written agreement, the following order of precedence applies unless expressly stated otherwise in writing:

1. a separately signed written agreement;
2. the approved quotation or estimate;
3. the approved artwork proof or approval;
4. these Terms and Conditions.

3. Quotations

• Quotations remain valid for 30 days unless otherwise stated.
• Prices are subject to change after the quotation expiry date.
• Quotations are based only on the specifications provided by the Customer.
• Changes to quantity, size, materials, colours, installation requirements, or artwork may require a revised quotation.

4. Supplier Price Adjustments

If material, shipping, or supplier costs increase before production begins, the Company may revise the quotation accordingly, provided the Customer is notified before any additional charges are incurred.

5. Pricing and Taxes

• Prices are quoted in Canadian dollars unless otherwise stated.
• Applicable GST, PST, HST, or other taxes are additional unless expressly stated.
• Quotations are based on material, labour, and supplier costs existing on the quotation date.
• The Company may correct clerical, typographical, pricing, or calculation errors at any time before acceptance.

6. Deposits and Payment Before Work Begins

The Company may require payment before work begins. At the Company’s discretion:

• Orders with a total value of $100 CAD or more may require a minimum deposit of 50% of the total quoted price before any design, production, ordering of materials, or fabrication begins.
• Full payment in advance may be required for: 
  • custom-manufactured products;
  • special-order or non-stock materials;
  • first-time customers;
  • projects with significant design or production costs; or
  • any order where the Company considers additional financial security appropriate.
• Remaining balances are due upon completion of the order and must be paid in full before Products are released, delivered, or installed, unless otherwise agreed in writing.
• The Company may suspend work or withhold delivery if required deposits or payments are not received.
• Work will not begin until any required deposit has been received and cleared.

Security Interest

To the extent permitted by applicable law, the Customer grants the Company a purchase money security interest in all Products supplied until payment has been received in full. The Customer agrees to execute any documents reasonably required to perfect, register, maintain, or enforce that security interest.

7. Design Services and Creative Labour

The Company provides professional graphic design, artwork preparation, and creative services. Unless expressly included in a written quotation, all design and creative services are billed separately from manufacturing, printing, and installation.

Design labour includes time spent communicating with the Customer by telephone, email, text message, online meeting, in-person consultation, or other communications relating to the project.

Billable Design Services

Design and creative labour may include, without limitation:

• graphic design;
• original logo design and development;
• artwork creation;
• artwork recreation or redraws;
• artwork modifications and revisions;
• layout and composition;
• typesetting;
• sign layout and panel design;
• proof preparation;
• Customer-requested changes;
• image editing, retouching, and cleanup;
• colour correction;
• vector conversion and vectorization;
• file conversion and repair;
• production-ready file preparation;
• print file setup;
• production consultation; and
• any additional creative or technical services requested by the Customer.

Standard Design and Production Labour

Standard design and production labour is billed at $80 CAD per hour, calculated in 30-minute increments, with a minimum charge of $40 CAD.

Unless otherwise specified in writing, all design and production labour is billed at this rate.

Logo Design

Original logo design and logo development are billed at $150 CAD per hour, with a minimum charge of 1 hour ($150 CAD).

Logo design services may include:

• initial consultation;
• creative concept development;
• original logo creation;
• typography selection;
• colour palette development;
• revision sessions;
• final artwork preparation; and
• delivery of production-ready logo files as specified in the quotation.

Billing and Ownership

• Labour time begins when work commences.
• Logo design is billed with a minimum 1-hour charge, with additional time billed in 30-minute increments thereafter.
• Estimates of design time are provided as a courtesy only and are not guarantees of the final time required.
• Design labour is payable whether or not the Customer proceeds with manufacturing, printing, or installation.
• Customer-requested revisions, redesigns, additional consultations, meetings, file modifications, or changes after work has commenced are billable.
• Design fees are earned as work is completed and become immediately payable.
• Design, artwork, and creative labour charges are non-refundable once the services have been performed.
• If an order is cancelled after design work has commenced, the Customer remains responsible for payment of all design and creative labour completed up to the date of cancellation.

8. Artwork Approval

Production will not begin until the Customer has provided final artwork approval unless otherwise agreed in writing.

Artwork approval may be provided by:

• signed artwork approval form;
• electronic signature;
• approval by email;
• approval through an online proofing system; or
• any other written method accepted by the Company.

The Customer is solely responsible for carefully reviewing all proofs before approval, including:

• spelling and grammar;
• names;
• phone numbers;
• email addresses;
• website addresses;
• measurements and dimensions;
• colours;
• quantities;
• fonts;
• layout and positioning;
• images and graphics; and
• all other artwork details.

By approving the artwork, the Customer confirms that:

• the artwork is accurate and complete;
• all information has been reviewed and approved;
• the Company is authorized to proceed with production exactly as approved; and
• any subsequent changes requested after approval may result in additional design, production, material, and scheduling charges.

Proofreading Disclaimer

The Customer is solely responsible for verifying all spelling, grammar, punctuation, measurements, specifications, quantities, colours, layouts, logos, photographs, contact information, and other content contained in the approved artwork. Approval authorizes the Company to proceed with production exactly as approved. Once production has commenced, the Company is not responsible for errors contained in the approved artwork except to the extent caused by the Company's negligence or failure to accurately reproduce the approved proof. Customer-requested changes after approval may result in revised quotations, additional labour, material costs, scheduling delays, and additional charges.

9. Customer-Supplied Artwork

The Customer represents and warrants that it has the legal right to reproduce all submitted artwork and content.

The Customer agrees to indemnify and hold harmless the Company from claims arising from copyright infringement, trademark infringement, defamation, privacy violations, or other intellectual property or legal disputes relating to Customer-supplied content, except to the extent caused by the Company’s negligence or wilful misconduct.

The Company is not responsible for problems arising from:

• low-resolution files;
• incorrect colours;
• missing fonts;
• embedded errors;
• poor image quality;
• hidden layers; or
• improperly prepared artwork.

Artwork requiring repair or recreation will be billed at the current design rate.

10. Production Schedule

Production schedules may change because of:

• supplier shortages;
• weather;
• approvals;
• equipment breakdown;
• power outages;
• shipping delays;
• illness;
• labour shortages; or
• Customer approval delays.

Material Substitution

Where specified materials, products, equipment, or components become unavailable due to supplier shortages or discontinuation, the Company may substitute materials of equal or greater quality after consulting with the Customer. Any resulting price adjustment shall be communicated before production proceeds.

Estimated completion dates are provided in good faith and are approximate only. Time is not of the essence unless expressly agreed in writing.

11. Rush Orders

Rush production is offered only when production capacity, staffing, and scheduling permit. Acceptance of a rush order is at the Company’s discretion and is not guaranteed.

• Rush requests do not automatically take priority over existing customer orders.
• Existing production schedules will generally be honoured before newly requested rush work unless otherwise approved by management.
• Customers requesting same-day, expedited, or priority service may be subject to a rush service fee.

At the Company’s discretion, the following rush service fees may be applied:

• Small or walk-in rush orders: a flat fee of $20 CAD to $50 CAD may be charged for small jobs requiring immediate or priority production, including simple printing, photocopying, laminating, trimming, mounting, or other quick-turnaround services.
• Large rush orders or after-hours production: a flat fee of $100 CAD to $150 CAD may be charged for larger production jobs requiring priority scheduling, overtime, after-hours labour, weekend work, or interruption of normal production schedules.

Rush service fees are assessed based on factors including:

• production schedule impact;
• labour requirements;
• after-hours or overtime work;
• equipment availability;
• material availability; and
• the requested completion deadline.

Rush service fees are in addition to all applicable design, production, installation, shipping, taxes, and other charges.

12. Installation

If installation services are offered, installation dates remain subject to:

• weather;
• site readiness;
• municipal approvals;
• safe working conditions; and
• equipment availability.

The Company may postpone installations where conditions are unsafe.

Site Readiness

The Customer is responsible for ensuring the installation site is safe, accessible, and ready for installation at the scheduled time. Additional labour, travel, equipment, or rescheduling charges may apply where installation cannot proceed because of site conditions beyond the Company’s control.

Concealed Conditions

The Company is not responsible for damage arising from concealed wiring, plumbing, utilities, structural defects, hazardous materials, asbestos, hidden fasteners, underground services, or other conditions that were not reasonably apparent before installation, except to the extent caused by the Company’s negligence or wilful misconduct.

Weather Delays

Where adverse weather or site conditions require additional visits, remobilization, equipment rental, or labour, the Company may charge reasonable additional costs associated with completing the installation.

13. Customer Responsibilities

The Customer agrees to:

• provide accurate information;
• respond promptly to proof requests;
• disclose hazards at installation locations; and
• cooperate in obtaining any approvals or permits required for the project.

Delays caused by the Customer may result in revised completion dates and additional charges.

The Customer is responsible for obtaining all required property owner approvals, landlord consents, utility locates, engineering approvals, municipal permits, and any other permissions required for the work unless the Company has expressly agreed in writing to obtain them on the Customer's behalf.

14. Payment

Unless otherwise agreed in writing, invoices are payable immediately upon issuance. Any unpaid balance must be paid in full before Products are released, delivered, or installed. Products remain the property of the Company until paid in full to the extent permitted by law. The Company may withhold delivery or installation until payment has been received and may require certified funds for overdue accounts.

Late payments may be subject to interest at 2% per month, calculated and compounded monthly where lawful, or the maximum rate permitted by applicable law, whichever is lower.

Payments made by cheque, electronic transfer, credit card, or other electronic means are deemed received only after the funds have cleared the Company's financial institution. The Customer is responsible for any bank charges, payment reversals, dishonoured payment fees, or chargeback costs arising from unsuccessful payment transactions.

The Customer shall be responsible for all reasonable legal fees, court costs, collection agency fees, administrative costs, and other expenses reasonably incurred by the Company in collecting overdue accounts, to the extent permitted by law and any applicable court order.

15. Pick-Up of Orders, Storage, and Unclaimed Items

Customers are encouraged to inspect their order upon pickup and notify the Company of any concerns as soon as reasonably possible.

Customers will be notified when their order is complete and ready for pickup. Orders not collected within 14 Business Days of the completion notification may, at the Company’s discretion, be subject to the following charges:

• Storage Fee:  $5 CAD per calendar day beginning on the 15th Business Day after the Customer has been notified that the order is ready for pickup.
• Administrative/Notice Fee: a flat fee of $20 CAD may be charged to cover administrative time associated with follow-up communications, invoicing, storage management, or formal notice preparation.

These fees may be waived, reduced, or applied at the Company’s discretion.

Storage fees continue to accrue until the order is collected and all outstanding amounts, including any applicable storage or administrative fees, have been paid in full.

Products remaining in storage after they are ready for pickup are stored at the Customer's risk. Except where caused by the Company's negligence or wilful misconduct, the Company is not responsible for deterioration, fading, theft, accidental damage, or environmental conditions affecting Products while awaiting pickup.

If orders remain unclaimed for an extended period, the Company may, after giving reasonable notice to the Customer and to the extent permitted by applicable law, treat the goods as abandoned and may dispose of, recycle, or otherwise deal with them in a commercially reasonable manner. Disposal of unclaimed goods does not relieve the Customer of responsibility for outstanding amounts owing, including design, production, storage, and administrative charges, to the extent permitted by law.

16. Cancellation

If an order is cancelled after work has begun, the Customer remains responsible for:

• completed design labour;
• materials purchased or specially ordered;
• production completed;
• subcontractor charges;
• custom fabrication completed;
• engineering;
• permits;
• installation scheduling; and
• administrative work.

17. Returns

Because Products may be custom manufactured, returns are not accepted except where required by law or where the Company has supplied defective or incorrect Products.

Claims must be reported within 7 days of delivery or pickup, subject to any non-waivable rights under applicable law.

The Customer should inspect Products immediately upon delivery, installation, or pickup and promptly notify the Company of any visible defects, shortages, or damage.

18. Colour Variations

Colours displayed on electronic devices may differ from printed output.

Unless specifically contracted, exact colour matching is not guaranteed.

Reasonable colour variation is not considered a defect.

19. Warranty

The Company warrants workmanship for the period stated on the quotation.

This warranty excludes damage resulting from:

• misuse;
• vandalism;
• improper installation by others;
• impact;
• chemicals;
• abuse;
• weather events; and
• normal wear.

Manufacturer warranties apply where available.

Warranty claims must be submitted promptly upon discovery of the alleged defect.

20. Limitation of Liability

To the fullest extent permitted by law, the Company’s liability is limited, at its option, to repairing, replacing, or refunding the purchase price of defective goods or services.

The Company's total liability arising out of any claim relating to the Products or Services shall not exceed the amount paid by the Customer for the specific Products or Services giving rise to the claim, except where such limitation is prohibited by law.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, punitive, consequential, economic, or exemplary damages, including lost profits, loss of business, loss of goodwill, business interruption, production downtime, replacement labour costs, or loss of opportunity.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Intellectual Property

Ownership of all original artwork, concepts, layouts, proofs, and design files created by the Company remains with the Company until paid in full, unless otherwise agreed in writing.

Unless otherwise agreed in writing, editable production files remain the property of the Company.

Unless expressly provided in writing, no licence is granted to reproduce, modify, distribute, resell, or commercially exploit the Company’s original artwork, design files, concepts, proofs, or production files.

22. Photography

The Company may photograph completed work for promotional purposes unless the Customer requests otherwise in writing before production begins.

23. Workplace Safety

Customers must remain within designated public areas.

Entry into production areas without authorization is prohibited.

Children must remain under adult supervision.

Failure to follow safety instructions may result in removal from the premises.

24. Respectful Workplace

The Company maintains a respectful and safe workplace and reserves the right to refuse or discontinue service where employee safety or wellbeing is threatened.

The Company may refuse or discontinue service where a Customer:

• threatens employees;
• uses abusive or offensive language;
• harasses staff;
• behaves aggressively;
• damages Company property; or
• creates an unsafe environment.

The Company may immediately suspend or terminate any quotation, project, order, installation, or service without liability where such behaviour occurs, subject to any non-waivable legal obligations. The Customer remains responsible for payment for all work completed and costs incurred before termination.

25. Refusal of Service

The Company may refuse work that:

• infringes copyright or trademarks;
• violates applicable law;
• promotes hate or discrimination;
• poses unreasonable safety risks;
• cannot be produced to acceptable quality standards; or
• is inconsistent with Company values or business policies.

26. Force Majeure

The Company is not liable for delays or failure to perform resulting from events beyond its reasonable control, including natural disasters, fire, flood, severe weather, labour disputes, supplier shortages, transportation interruptions, government actions, epidemics, pandemics, utility failures, or other similar events.

27. Privacy

Customer information is collected solely for providing quotations, production, invoicing, warranty service, and legal compliance.

The Company does not sell personal information to third parties.

28. Electronic Communications

The Customer agrees that quotations, invoices, artwork proofs, approvals, notices, and other communications may be transmitted electronically. Electronic communications, including email approvals, shall have the same legal force and effect as written documents signed by hand, to the extent permitted by applicable law.

29. Dispute Resolution

The parties agree to make reasonable efforts to resolve any dispute, claim, or disagreement arising out of or relating to these Terms and Conditions, any quotation, order, Product, or Service through good faith discussions before commencing legal proceedings.

If the dispute cannot be resolved through informal discussions within thirty (30) days after written notice of the dispute is provided, either party may propose that the dispute be submitted to mediation before a mutually agreed mediator located in British Columbia. Unless otherwise agreed, the parties shall share the mediator’s fees equally, while each party shall bear its own legal fees and other costs associated with the mediation.

Nothing in this Section prevents either party from seeking:

• payment of outstanding accounts;
• enforcement of a security interest or lien where permitted by law;
• injunctive or equitable relief;
• recovery of possession of Company property;
• proceedings in the Civil Resolution Tribunal, Provincial Court of British Columbia, Supreme Court of British Columbia, or any other court or tribunal having proper jurisdiction; or
• any other remedy available under applicable law.

Participation in mediation is voluntary unless otherwise agreed in writing and does not prevent either party from commencing legal proceedings where immediate action is reasonably necessary to preserve legal rights or prevent irreparable harm.

30. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of British Columbia and the laws of Canada applicable in British Columbia.

The parties attorn to the exclusive jurisdiction of the courts of British Columbia, subject to any non-waivable statutory rights or forum requirements.

31. No Waiver

The failure of the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or of any other rights available to the Company.

32. Assignment

The Customer may not assign or transfer any rights or obligations arising under these Terms and Conditions without the Company’s prior written consent. The Company may assign its rights and obligations to a successor, affiliate, or purchaser of its business.

33. Survival

Any provisions which by their nature are intended to survive completion, cancellation, or termination of the Services, including payment obligations, intellectual property rights, warranties, indemnities, limitations of liability, storage charges, and dispute-related provisions, shall survive completion or termination of the Agreement.

34. Severability

If any provision of these Terms and Conditions is found to be unenforceable in whole or in part, that provision will be enforced to the extent permitted by law, and the remaining provisions will continue in full force and effect.

35. Consumer Protection Laws

Nothing in these Terms and Conditions is intended to limit any right or remedy that cannot lawfully be excluded under applicable consumer protection legislation, including the laws of British Columbia.

36. Entire Agreement and Customer Acceptance

These Terms and Conditions, together with any accepted quotation, approved artwork, invoice, work order, or separately signed agreement, constitute the entire agreement between the Company and the Customer unless otherwise agreed in writing.

The Customer acknowledges that they have had a reasonable opportunity to review these Terms and Conditions and that requesting a quotation, approving artwork (including by email or other electronic means), paying a deposit, placing an order, accepting delivery of goods or services, or making any payment constitutes acceptance of these Terms and Conditions and forms a legally binding agreement between the parties.